This Certificate program provides training and skills in preparation forimmediate employment on a computer help desk or support desk in a variety oforganizations, as well as to support computer users in the retail environment.It provides skills needed for career entry in this information technology employmentarea. Students who complete this program should demonstrate the followingknowledge and skills:
Communicateeffectively with users to resolve a variety of computer customer supportissues.
Develop proceduraldocumentation.
Evaluatehelp desk tools and technologies.
Performroot cause analysis of simple computer problems.
CB01: Course Number | CB02: Course Title | Annual # Sections / Annual Enrollment |
---|---|---|
CIS 101 | Intro to Computers & Info Sys | 12 / 360 |
CIS 111 | Computer User Support | 1 / 20 |
CIS 112 | Help Desk Concepts | 1 / 30 |
CIS 218 | MS Windows Desktop System Administration | 1 / 30 |
COMP 101 | Intro to Computer Applications | 10 / 300 |
COMP 171 | Business English | 2 / 60 |
CNEE 102 | Fundamentals of PC Support | 2 / 60 |
CNEE 110 | Networking Essentials | 2 / 60 |
Number of Sections of Core Courses Offered Annually: 1-2
Annual Enrollment in Sections: 30-60; approximately1/5 of the students would be in this program
Number of Anticipated Completers Per Year (2ndyear): 8
Number of Anticipated Completers Per Year (5thyear): 15
The anticipatednumber of completers above is consistent with anticipated job opportunities inthe local area.
IT Support Technician Certificate is designed to prepare students for an entry-level position as a Help or Support Desk Specialist in the field ofinformation technology. Program completers will be able to obtain positions inany organization, in IT service organizations, and in computer retail stores. Thiscertificate is designed as an entry-level certificate program, which can alsolead to the department’s PC Support and Network Management Certificate.
The program StudentLearning Outcomes are:
Communicate effectively with users to resolve a variety of computer customer supportissues.
Develop procedural documentation.
Evaluate help desk tools and technologies.
Perform root cause analysis of simple computer problems.
Complete the following 27 semester units with a “C” or better in each course. Pass/no pass grading is not permitted in a course within a student's major area of study.
Requirements | Dept Name / # | Course Name | Units | CSU - GE | IGETC | Sequence |
---|---|---|---|---|---|---|
Required Core | CIS 101 | Intro to Computers & Info Sys | 4 | Yr 1, Fall | ||
CIS 112 | Help Desk Concepts | 2 | Yr 1, Fall | |||
CIS 218 | MS Windows Desktop System Administration | 4 | Yr 1, Fall | |||
CNEE 102 | Fundamentals of PC Support | 4 | Yr 1, Fall | |||
COMP 101 | Intro to Computer Applications | 4 | Yr 1, Spring | |||
COMP 171 | Business English | 3 | Yr 1, Spring | |||
CIS 111 | Computer User Support | 2 | Yr 1, Spring | |||
CNEE 110 | Networking Essentials | 4 | Yr 1, Spring |
Other Graduation Requirements:
Maintain a cumulative GPA of 2.0 or better in all unitsattempted at SBCC
Residency Requirements: Candidates for a Certificate ofAchievement are also expected to complete at least 20% of the department(major) requirements in residence at SBCC.
Course | Title | Units | Year/Semester (Y1 or S1) |
---|---|---|---|
Other Graduation Requirements:
Maintain a cumulative GPA of 2.0 or better in all units attempted at SBCC
Residency Requirements: Candidates for a Certificateof Achievement are also expected to complete at least 20% of the department(major) requirements in residence at SBCC
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