This program will prepare students for employment (virtually and in-person) in a variety of fields that require knowledge of computer information systems and the ability to enter and process data using MS Office (Word, Excel, PowerPoint, and Outlook), business communications skills, and training in human relations/customer service. This program helps students learn the communication skills and customer service techniques that are in-demand in the workforce.
Program Student Learning Outcome(s)
1. Apply effective communication skills to satisfy customers’ needs and build relationships.
20 per year
The Customer Relations Specialist program will prepare students for employment (virtually and in-person) in a variety of fields that require knowledge of computer information systems and the ability to enter and process data using MS Office (Word, Excel, PowerPoint, and Outlook), business communications skills, and training in human relations/customer service. This pathway utilizes existing academic programs and courses. The pathway represents a set of skills in demand by businesses throughout the state based upon interviews with placement agencies and cross-referenced with advisory groups and other Labor Market Information.
Students will achieve competencies for employment in a variety of fields that require knowledge of computer information systems and the ability to enter and process data using MS Office (Word, Excel, PowerPoint, and Outlook), business communications skills, and training in human relations/customer service. Students will be eligible for employment in fields including Customer Service Representative (43-4051), Receptionist and Information Clerk (43-4171), Administrative Assistant (43-6014), Office Clerks (43-9061), and Office Support (43-9199).
There are no requested faculty or facilities for this program, as the Computer and Office Studies Department has existing faculty and facilities to support the program. The program serves to meet the labor market and educational needs of students and professionals seeking employment in the administrative assistant and support field. Our program is vetted by an annual Advisory Board comprising experts in the field of computer technology and industry needs which allow us to tap into the needs of Long Beach community labor force and align our Computer and Office Studies’ programs and courses to sync with the industry needs.
RequiredCourses:
BCOM 15, Business Communications 3units
BCOM260, Channels of Communications 1 unit
BCOM262, Soft Skills for the Workplace 1 unit
BCOM263, Customer Service 3 units
Total Units - 8
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