The IT Computer Retail Sales and Support Certificate of Training is a first step into the world of information and communications technology (ICT) and is designed to provide knowledge and skills to work in retail sale and support of computers, handheld devices, networking services, or cell phones. This certificate focuses on critical employment skills in business and customer service along with technical skills in MS Office, IT concepts, networking, and hardware, to prepare students for the A+ certification exam.
We anticipate 10 students will complete this certificate annually.
This will be the first module of an It Technician pathway promoted statewide by California Community College Doing What Matters and California Community College Economic and Workforce Development.
Upon successful completion of the program, students will be able to:
Computer Retail Sales and Support
BUSI 20 Introduction to Business 3 Fall or Spring
or
BUSI 70 Business Communication 3 Fall or Spring
BUSI 64 Customer Service 3 Fall or Spring
CSIS 1 Computer Information Systems 3 Fall or Spring
CSIS 50 MS Office Applications 2 Fall or Spring
CSIS 50L MS Office Applications Lab 1 Fall or Spring
CSIS 75 Introduction to Computer Hardware/A+ Prep 4 Fall or Spring
Total Units 16
Students may complete the coursework in the Computer Retail Sales and Support Certificate of Achievement in one semester, or in multiple semesters. They may sequence the courses in any order.
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